AVA
Your clinic companion
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Cookie Policy

AVA — operated by Neos Wave Limited

⚠ Draft for review. The cookie table below should be populated with the actual cookies your site sets once analytics and the ElevenLabs widget are live — run a cookie scan before publishing.

1. About this policy

This policy explains how Neos Wave Limited ("we", "us", "our") uses cookies and similar technologies on avasupport.co.uk. It should be read alongside our Privacy Policy.

2. What cookies are

Cookies are small text files placed on your device when you visit a website. Similar technologies include local storage, pixels, and SDKs used by embedded tools. They help a site work, remember preferences, and understand how it is used.

3. The categories we use

Strictly necessary — required for the site to function and to remember choices such as your cookie preferences and theme. These cannot be switched off.

Functional — support the AVA voice/chat widget and other interactive features. The embedded ElevenLabs ConvAI widget may set cookies or use local storage to manage your session with AVA.

Analytics and performance — help us understand how visitors use the site so we can improve it. These are set only with your consent.

We do not currently use advertising or cross-site tracking cookies.

4. Cookies we set

NameProviderCategoryPurposeExpiry
[cookie_consent]Neos WaveStrictly necessaryStores your cookie preferences[e.g. 12 months]
[theme]Neos WaveStrictly necessaryRemembers light/dark theme choice[e.g. 12 months]
[widget session]ElevenLabsFunctionalManages session with AVA voice widget[INSERT]
[analytics IDs][Analytics provider]AnalyticsMeasures site usage and performance[INSERT]

This table is a template — replace with the actual cookies identified by a cookie scan of the live site.

5. Consent and managing your choices

When you first visit, our cookie banner lets you accept or reject non-essential cookies. You can change your choice at any time via the cookie settings link.

You can also control cookies through your browser settings — including blocking or deleting them — though some features may not work properly if you do.

6. Changes to this policy

We may update this policy as our use of cookies changes. We will post the updated version here with a revised "Last updated" date.

7. Contact

Questions about this policy: Neos Wave Limited, info@neoswave.com.

AVA — your clinic companion. Powered by Neos Wave.